I can’t open a PowerPoint presentation in 2010

Today, we are looking at a troubleshooting tip which started as a question from one of our subscribers.  Here is the scenario that “John Smith” was experiencing, and we’ll go over how to fix this particular problem.

John was on our website and decided to download a few templates to try out for his presentations.  He had never downloaded a template before, so he double checked that he had downloaded the proper file type, saved it in an easily found location, and attempted to open the file.  PowerPoint launched like normal, but suddenly it stalled, initiating a pop-up box stating  “Powerpoint found a problem with content ____________” and that it could try to repair the problem.

PowerPoint found a problem

John knew our content was secure, so he clicked “Repair”, at which point he received yet ANOTHER pop up box, this one worse than the first; stating PowerPoint can’t repair the file!  How is he supposed to use our amazing templates which our artists have spend hundreds of hours creating just for the purpose of making John’s presentation’s more dynamic, eye catching and enjoyable?  Simple, he called us.

After a bit of discussion regarding the problem, we told John the solution to this pop up: Unblocking the file.  Unblocking may seem strange, as you say “I didn’t lock the file in the first place.” or “Unblock what?”  It turns out that Microsoft Office has the ability to block certain file types from unknown sources, preventing them from doing damage to your computer.  Unfortunately, this does not discriminate between our templates, which are perfectly safe, or templates from another source who may not have your best interest at heart.

To resolve the issue of opening an individual file, please follow these steps:

1)     Locate the file on your computer

2)     Right click the file and see the dropdown box which appears

3)     Look to the bottom of the dropdown box and select “Properties”

4)     In the “Properties” Window, you will see several tabs, the first of which should be “General”.  Select this tab if it is not already selected.

5)    At the bottom of this window you will see “Attributes” and “Security”.  Next to the word “Security” is a description stating “This file came from another computer and might be blocked to help protect this computer.”  and a box labeled “Unblock”.

6)     Click “Unblock” , then OK.

7)     Re-open the file by double clicking it, or opening it from PowerPoint’s “File” menu.

Note:  Once you’ve Unblocked a file, the “Security” label under the General tab will disappear.  This is normal and to be expected.


By following the steps above, we were able to help John jump start his way into PowerPoint presentations hall of fame, and more importantly, help him be able to use our content to its full degree.

This is Kara Jones with a helpful PowerPoint tip, and remember, if you ever have additional questions, feel free to ask, otherwise, we won’t know how to answer.


Update:

“Sally” called in yesterday with the same problem as John, but had already “Unblocked” the file.  We went through some troubleshooting and here is what we found:

If you have the “Protected View” enabled , or “File Block Settings” set incorrectly, your presentation can be blocked from being opened, pretty much forever, until you uncheck a few boxes.

The Trust Center, from File>Options>Trust Center

Something you can check is going into your Trust Center, then “Protected View”.  If the boxes are checked, you should be getting the “Enable Editing?” Prompt at the top of your PowerPoint screen when you open one of our templates.  If you uncheck “Enable Protected View for files originating from the Internet” this will allow you to open the presentations right away.  Keep in mind that if you download from untrusted sources, this is not recommended.

Protected View

Protected View prompt

Next, check your “File Block Settings”

File Block Settings from Trust Center>File Block Settings

If any of these boxes are checked under “Open”, then that means those files will be blocked.  Literally, here is the text at the top of this screen:

“For each file type, you can select the Open and Save check boxes.  By selecting Open, PowerPoint blocks this file type, or opens it in Protected View.  By selecting Save, PowerPoint prevents saving in this file type.”

So basically, check boxes in this case, prevent things from happening (as opposed to us being familiar with checkboxes enabling content).  Lower still on the page is the next group to really pay attention to, especially if you do have anything checked in the boxes.

“Open behavior for selected file types”

  • Do not open selected file types
  • Open selected file types in Protected View
  • Open selected file types in Protected view and allow editing
If you have “Do not open selected file types”, then the files will be blocked and will not be allowed to open (resulting in that irritating warning).  So keep this in mind as well.

“Sally” got back up on her feet after removing the check boxes in the File Block Settings for PowerPoint presentations, and we were able to add to our troubleshooting tip as a result.

Thanks for reading!

~Kara

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66 Responses to “I can’t open a PowerPoint presentation in 2010”

  1. Eric says:

    Thanks for this blog,This solved my problem.Thanks again!

  2. Eric says:

    I found an easy way to solve:open PP/Word/excel File–>options–>trust center–>settings–>Protected view
    unchoose three enable.
    log out & log in

  3. Alex says:

    Thank you so much! I am in school and was unable to print my lecture slides until I came across this site – it was a major help!

  4. Nathan says:

    Thanks. This helps me a lot!

  5. Dee says:

    Thank you so much for your help. Extremely helpful, much appreciated. Directions were so easy to follow!!

  6. Vireesha says:

    hey..! than q very much..! struggling from two days to open it..! than q very much..! helped allot..!

  7. Shaik Rasool says:

    Thank you. I was getting frustrated with office 2010. You were really very helpful.

  8. Yaneth Gonzalez says:

    Thank You very much for helping me with PowerPoint. I have a group presentation to give and I would have been in trouble if it wasn’t for this awesome blog.

  9. Tim says:

    Never mind, I figured it out. You change the security setting in Office 2010. You can resolve it by the following steps:
    1. Open word (or excel or powerpoint)
    2. Select File
    3. Select Options
    4. select Trust center
    5. select Trust center settings
    6. select Protected view
    7. Deselect all 3 options:
    Enable protected view for files originating from the internet
    Enbable protected view for files located in potentially unsafe locations
    Enable protected view for outlook attachments
    8. Repeat these steps for excel and or powerpoint

  10. Roopa says:

    Thanks a lot it solved my problem and gave me peace of mind.

  11. Shannon says:

    Thank you so much for the useful information!!

  12. Omar says:

    Thank you SO much, that was very helpful!

  13. Jacob says:

    My second error message said there was a problem accessing the file location and i did everything but still can’t open the file

    • Kara Jones says:

      Jacob:

      Thank you for your feedback. Are you on a corporate network by chance? Sometimes file locations are inaccessible if they download to a “default” location.

  14. carolejuster says:

    So gratefull for your topic. I encountered this problem, .ppsx file would not open since few days if sent/received in mail. Spent numerous hours trying to find a solution on the Web.
    Could this problem occured with a new upgrade by Windows ?

    Many many thanks for your precious help.

    • Kara Jones says:

      What error are you receiving when trying to open it? Make sure your Trust Center Settings are allowing content to be downloaded from e-mail (second half of this article).

  15. Tobi Chu says:

    Thanks for this advice, but unfortunately it doesn’t work for me. Tried every suggestion there is to resolve this issue and nothing resolves it. I have followed these instructions, checked the DCOM settings, tried setting my entire C drive as a trusted location in the Trust Center settings, and still won’t open the file without trying to repair it. Please help!

    • Kara Jones says:

      Tobi:

      Did you check the file types that were allowed? Make sure you check through the whole list of items including both the protected settings, trust center settings, and the individual file block settings.

  16. Josh Hunt says:

    That did it; thanks!

  17. Diana says:

    Hello. I am using Powerpoint 2013. This problem is occurring and I have done all the steps you wrote and the problem persists. When I try to open the file after doing everything the pop up still comes up and when I put repair it’s blank.l I don’t know what to do! :(

    • Kara Jones says:

      Diana:

      PowerPoint 2013 might handle files differently than 2010, and it’s possible your Windows Security settings. Here’s the basics, just to make sure you didn’t miss anything:
      1) Download the ppt file, right click, go to Properties, and “Unblock”
      2) Open PowerPoint, get into your PowerPoint Options, and then your Trust Center > File Block Settings … If anything is checked, it’ll prevent a PowerPoint file from opening properly. If the problem persists, you may want to contact the Microsoft support community for additional assistance.

  18. culminate says:

    Very nice post. I certainly love this site. Stick with it!

  19. Hello There. I found your blog using msn. This is a very well written article. I will be sure to bookmark it and return to read more of your useful info. Thanks for the post. I’ll definitely comeback.

  20. john_oliver01 says:

    Nice post about open a PowerPoint presentation in 2010.

    We have mentioned below some tips:

    1. Open a presentation in PowerPoint.

    2. Save the presentation.

    3. Click the Home tab.

    4. Click the drop-down arrow beside New Slide.

    5. Click the Browse button and select Browse File.

    6. Locate original PPT file and click the Open button.

    7. At the bottom of the Reuse Slides, select the source formatting check box.

    8. Right click the first slide in the Reuse Slides and select Insert All Slides.

    9. Save the new presentation.

    If your not able to open PowerPoint then try some third party applications which help to repair & open corrupt PowerPoint file the tool called “Kernel for PowerPoint repair tool”

  21. Bernardo says:

    Thanks a lot! The Microsoft website doesn’t have this content, you guys identified the very cause of the issue and solved successfully.

  22. rao says:

    it does not work for me,i don’t take any content from internet,after typing some equations,this message start display.After selecting option of repair ,file open but it does not display the equations.

    • Kara Jones says:

      If it is happening when you create brand new files in PowerPoint, it’s not a trust center setting issue, it’s something to do with what you’re typing into the program. Please see Microsoft help or other sources for assistance with this issue.

  23. Joel says:

    We have an unusual problem similar to this….whenever “Enable Protected View for files originating from the Internet” is checked, we can not open Powerpoint files on our network drive. Anything stored locally works fine. Any suggestions?

    • Kara Jones says:

      More than likely, it’s because the setting is under the file block settings. Check your Trust Center Settings, then File Block, see if at the bottom there’s “open” option, which either makes them open in protected view or not open at all.

  24. crisel says:

    thanks for this! now, i can open my downloaded ppt files! :) this means a lot!

  25. George Shoane says:

    After seeing the message:

    Protected View Office has detected a problem with this file. Editing it may harm your computer. Click for more details.

    Click on this, and will get:

    Info

    Edit Anyway Protected View etc

    Just click Edit Anyway to be able to edit the Powerpoint file.

  26. Jenna says:

    Thank you sooooooooo much!

  27. Ramona says:

    I just got a new laptop and downloaded word, excel, onenote, and powerpoint. I can open all of them except powerpoint. Its like it never even responds to the click. What do I do????

    • Kara Jones says:

      If you can’t open PowerPoint at all, then it’s an issue with how your computer is either navigating to it (try going through your programs list manually) or maybe not a full version of PowerPoint (could be PowerPoint viewer for example).

  28. Charlotte says:

    Thank you so much for this! I’ve been unable to open any of the lecture slides my university lecturers have given me (which is naturally a big problem) because of the repair message. Thanks to this I can view all my lecture slides again! Thank you a thousand times!!!

  29. E.R. says:

    My 2-year old computer came with Microsoft 2010 Starter Edition pre-installed. Recently, I am unable to open pps/ppt files. I installed Power Point Viewer but still can’t open those files. When I try, I get a message “The Microsoft Office product necessary to open this file is not installed on your computer”. It also gives me an “option” to purchase Office 2010. I tried Dell’s Technical Support but the guy wanted to charge me $89 to fix the problem. Any suggestions will be appreciated.

    • Kara Jones says:

      ER:
      Thanks for your question. If you have PowerPoint viewer, all it can do is VIEW PowerPoint slideshows, it can’t view PowerPoint Presentations (.PPT or .PPTX files), if you have the creator save it out as a PowerPoint show (.PPS I believe is the file extension), your PowerPoint viewer should be able to open it. Also, if the presentation does not have any animations, you could use Open Office Impress (I think Impress is the presentation creator of theirs) or Google Drive, or even Microsoft Skydrive.

  30. Kristoffer says:

    YES! i´ve been struggling with this issue for so long! the guys at IT at school (i don´t know if it´s IT in english aswell :P ) said i would have to reistall everything to get it fixed but thanks to those three steps in this comment area it was fixed! :) thank you and God bless!

  31. Pamela C. says:

    Thank You! I cannot thank you enough! I have already spent over $100 in various “fix-it” software, read numerous articles and finally found this! You have my gratitude!

  32. Farwah Ali says:

    Thank you so much, this was very helpful. It was such a relief to open my blocked slides, that I forced to publish this comment, thanking you.
    Again thanks a lot!

  33. Sharon Harris says:

    THANK YOU!
    THIS SOLVED MY PROBLEM OF BEING UNABLE TO OPEN POWERPOINT PRESENTATIONS THAT MY STUDENTS SENT ME FOR GRADING! IT WAS DRIVING ME CRAZY AND NOW THE FILES OPEN EASILY! GLAD I THOUGHT TO GOOGLE THE PROBLEM–AFTER TOO MUCH STRUGGLE. SHOULD HAVE THOUGHT OF IT FIRST!

  34. Rachael says:

    Thank you so much!! You solved in seconds, what I have been trying a week to get to do. Amazing! Thank you again

  35. Frankie says:

    It does not work for me. -_-!! I have tried every suggestion there is to resolve this issue and nothing resolves it. Please help!

  36. prasanna says:

    hi,i am using microsft office(2010),while i am trying to open a particular ppt file,it says file is opening in protected view and stays in the same message for long time and it is not opening.I tried all the trusted settings but still i have the problem….pls help me!!!!!!

    • Mike Weber says:

      Hello. Please make sure you after you have downloaded the file that you are going into Power Point and using the “Insert, file” tab. If you click the download on the site it may open in protected view.

  37. Nina Sally says:

    Thanks!!!!!You saved my life or else i could hve scolded by my lecturer cause i couldnt print my slide :DD

  38. ryanhostegs says:

    If your file is truly corrupt, there are a number of things you can try to recover it. Firstly try a third-party recovery tool PowerPoint Repair Toolbox. You may download it on http://www.powerpoint.repairtoolbox.com/

  39. SolarPop says:

    I am fairly certain trust setting is the problem I’m having. I can open some pptx files, but not others. Some of the files I can’t open now I have opened in the past.

    Unfortunately, I didn’t find your useful post until after I started a repair of MS Office 2010. But, that’s certainly not your fault.

    Thanks for this great piece!

  40. Jess says:

    Thanks so much!! Was having a minor freak out because my economics 3 slides wouldn’t open and I have a test this week. Reckon you may have saved my degree. Nice one, guys.

  41. Amanda says:

    Thank you very much for this!! Very very helpful!

  42. Mayan says:

    Thanks much for this extremely helpful tip!

  43. Billie says:

    Your the best! Thank you for this. I was about to give up and I found this article and now all is well! Again! Thank you

  44. Andy says:

    Thanks a lot. Very helpful.

  45. Prakash K says:

    Thanks a lot .. !

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