Manage your cookies and site data

Websites that you have visited that store browsing information create files called cookies.  First party cookies are set by the site domain in the address bar whereas third party cookies are embedded on the page from other domain sources such as ads or images.  Cookies can remember your preferences and make browsing easier by avoiding signing in each time.  Cookies can also risk your privacy by tracking sites that you visit.

Occasionally, we have members contact us about an issue where downloading our content is being blocked or they are unable to log into our site.  To optimize peak performance on our site you may need to clear your cache or delete your cookies. If you are experiencing difficulties with our add-in or download issues our site, then it may be an issue with your internet connection or clearing cookies and temp files.  If you receive this error message in our PowerPoint add-in try clear your cookies, cache and website data.


It is a very simple process and below is how to find this information in Internet Explorer.


Internet Explorer

  • Open up an Internet explorer window
  • Click the Tools button in the upper right hand corner
  • Point to “safety” and click “delete browsing history”
  • Make sure “cookies and website data” is check marked and press delete”




After managing your cookies and site data you can log back into PowerPoint and Presenter Media.


  • Dean Neubauer

    I have followed these instructions and I am still getting this dialog box each time.

  • Dean Neubauer

    The details I am getting are:

    Application Domain: C:\Users\NeubauerDV\AppData\Local\Apps\2.0\O5EM8T1Y.797\A7BMYENW.J6Q\pres..d-in_4a8bf8e7344c846d_0001.0000_76782c31d8e30536\
    Assembly Codebase: file:///C:/Users/NeubauerDV/AppData/Local/Apps/2.0/O5EM8T1Y.797/A7BMYENW.J6Q/pres..d-in_4a8bf8e7344c846d_0001.0000_76782c31d8e30536/AddinExpress.PP.2005.DLL
    Assembly Full Name: AddinExpress.PP.2005, Version=7.2.4055.2005, Culture=neutral, PublicKeyToken=e69a7e0f3592d2b8
    Assembly Version: 7.2.4055.2005
    Assembly Build Date: 2/7/2011 1:06:50 AM

    Exception Source: AddinExpress.PP.2005
    Exception Type: System.NullReferenceException
    Exception Message: Object reference not set to an instance of an object.
    Exception Target Site: Show

    —- Stack Trace —-
    AddinExpress.PP.2005.DLL: N 0034 (0x22) IL

    • Mike Weber

      Dean we did some updates this morning to our server. Please clear your cookies and cache on your system, close and restart PowerPoint and your web browser. Try logging in then.

  • Pingback: New Video and Animation Customizer « PresenterMedia Blog()

  • Lela

    I’m getting a script error every time I open PowerPoint now, please help. see screen shot:

    • Mike Weber

      Inside PowerPoint, click on the PresenterMedia tab (along the top ribbon in PowerPoint) and “sign out” then sign back in.

      This should reset your add-in cookies and load the correct interface.

  • saint

    I have installed presenter media add in, how do I activate it in Power Point?

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