Posts Tagged ‘troubleshooting’

I can’t open a PowerPoint presentation in 2010

Wednesday, August 15th, 2012

Today, we are looking at a troubleshooting tip which started as a question from one of our subscribers.  Here is the scenario that “John Smith” was experiencing, and we’ll go over how to fix this particular problem.

John was on our website and decided to download a few templates to try out for his presentations.  He had never downloaded a template before, so he double checked that he had downloaded the proper file type, saved it in an easily found location, and attempted to open the file.  PowerPoint launched like normal, but suddenly it stalled, initiating a pop-up box stating  “Powerpoint found a problem with content ____________” and that it could try to repair the problem.

PowerPoint found a problem

John knew our content was secure, so he clicked “Repair”, at which point he received yet ANOTHER pop up box, this one worse than the first; stating PowerPoint can’t repair the file!  How is he supposed to use our amazing templates which our artists have spend hundreds of hours creating just for the purpose of making John’s presentation’s more dynamic, eye catching and enjoyable?  Simple, he called us.

After a bit of discussion regarding the problem, we told John the solution to this pop up: Unblocking the file.  Unblocking may seem strange, as you say “I didn’t lock the file in the first place.” or “Unblock what?”  It turns out that Microsoft Office has the ability to block certain file types from unknown sources, preventing them from doing damage to your computer.  Unfortunately, this does not discriminate between our templates, which are perfectly safe, or templates from another source who may not have your best interest at heart.

To resolve the issue of opening an individual file, please follow these steps:

1)     Locate the file on your computer

2)     Right click the file and see the dropdown box which appears

3)     Look to the bottom of the dropdown box and select “Properties”

4)     In the “Properties” Window, you will see several tabs, the first of which should be “General”.  Select this tab if it is not already selected.

5)    At the bottom of this window you will see “Attributes” and “Security”.  Next to the word “Security” is a description stating “This file came from another computer and might be blocked to help protect this computer.”  and a box labeled “Unblock”.

6)     Click “Unblock” , then OK.

7)     Re-open the file by double clicking it, or opening it from PowerPoint’s “File” menu.

Note:  Once you’ve Unblocked a file, the “Security” label under the General tab will disappear.  This is normal and to be expected.


By following the steps above, we were able to help John jump start his way into PowerPoint presentations hall of fame, and more importantly, help him be able to use our content to its full degree.

This is Kara Jones with a helpful PowerPoint tip, and remember, if you ever have additional questions, feel free to ask, otherwise, we won’t know how to answer.


Update:

“Sally” called in yesterday with the same problem as John, but had already “Unblocked” the file.  We went through some troubleshooting and here is what we found:

If you have the “Protected View” enabled , or “File Block Settings” set incorrectly, your presentation can be blocked from being opened, pretty much forever, until you uncheck a few boxes.

The Trust Center, from File>Options>Trust Center

Something you can check is going into your Trust Center, then “Protected View”.  If the boxes are checked, you should be getting the “Enable Editing?” Prompt at the top of your PowerPoint screen when you open one of our templates.  If you uncheck “Enable Protected View for files originating from the Internet” this will allow you to open the presentations right away.  Keep in mind that if you download from untrusted sources, this is not recommended.

Protected View

Protected View prompt

Next, check your “File Block Settings”

File Block Settings from Trust Center>File Block Settings

If any of these boxes are checked under “Open”, then that means those files will be blocked.  Literally, here is the text at the top of this screen:

“For each file type, you can select the Open and Save check boxes.  By selecting Open, PowerPoint blocks this file type, or opens it in Protected View.  By selecting Save, PowerPoint prevents saving in this file type.”

So basically, check boxes in this case, prevent things from happening (as opposed to us being familiar with checkboxes enabling content).  Lower still on the page is the next group to really pay attention to, especially if you do have anything checked in the boxes.

“Open behavior for selected file types”

  • Do not open selected file types
  • Open selected file types in Protected View
  • Open selected file types in Protected view and allow editing
If you have “Do not open selected file types”, then the files will be blocked and will not be allowed to open (resulting in that irritating warning).  So keep this in mind as well.

“Sally” got back up on her feet after removing the check boxes in the File Block Settings for PowerPoint presentations, and we were able to add to our troubleshooting tip as a result.

Thanks for reading!

~Kara

Animated Clipart Stops after Saving

Thursday, February 24th, 2011

For a very few PowerPoint users, for some reason PowerPoint improperly applies compression to animated .GIF images when the presentation is saved.  We have been unable to duplicate the problem here at PresenterMedia, but Microsoft acknowledges it here.

If you are one of the few PowerPoint users who have experienced the problem, there is an easy work around.  Unfortunately you need to do this work around every time you start a new presentation that contains animations.

1. Choose ‘Save As’
2. Click the ‘Tools’ options.
3. Choose ‘Compress Pictures’

PowerPoint Compress Pictures

Choose Compress Pictures from the Tools Pulldown

4. Click on ‘Options’

PowerPoint Compression Options

Choose the Options for Compress Pictures

5. Uncheck ‘Automatically preform basic compression on save.’

Automatically preform basic compression

Uncheck Automatically Preform Basic Compression on Save

6. Click ‘Ok’ in the compression settings.

7. Click ‘CANCEL’  on the Compress Pictures dialog.  Choosing OK here will apply the compression and freeze the animations.

Cancel Compression

Choose Cancel to avoid applying the compression.

8. At this point, you can either save your presentation, or go back to working on it.  This setting is now saved as part of the document and you will not need to do it again for this document.

Unfortunately, you will need to reinsert any animations that have been compressed, as there is no way back after the compression has been applied.

If anyone knows why this happens for a few PowerPoint users, we would love to know.  Leave your comments below.

Here is more on this problem from the PPTfaq.

Animated Presentations and Projectors

Wednesday, February 23rd, 2011

Many presenters present from their own laptop computer through a projector.  When our animated templates, or other presentations which contain video files, are presented in this way, some laptop users may encounter an issue with the video not appearing on the presentation screen.  Typically this will look like a black box in place of where you expected the video to be.

This is due to limitations of the video cards in some laptop computers.  The newer the computer, the less likely you are to encounter this problem.

If you do encounter this problem, you can tell your laptop to display the presentation on only the projector, by toggling to use only the external video port on your laptop.  This is typically done by holding down the Function key (Fn) and the pressing the monitors key (a key with single or double rectangles on it).  The projector will then show the video files.

There are a few other options.  Here is a link to PPTFaq.com, an excellent PowerPoint troubleshooting resource, with several more ideas on how to resolve this issue.

Templates Won’t Open in PowerPoint 2010

Wednesday, October 6th, 2010

This post addresses a bug some people are having with PowerPoint 2010 and presentation files and templates which have been downloaded from the Internet.

Behavior:

A .PPT or .PPTX file downloaded from the Internet will not open up in PowerPoint 2010.  PowerPoint 2010 gives the error: “PowerPoint found a problem with content”

This error occurs because some browsers flag a file downloaded from the Internet as potentially dangerous and set a security block on it.  In some cases, PowerPoint 2010 does not know how to handle the security block.

If this is affecting you , the good news is there is an easy work around.  After you have downloaded the file, follow these quick steps.

1.Find the icon for the downloaded file, right click on it and choose “Properties” from the menu that appears.

Right-click on PowerPoint file and choose Properties

2. In the Properties Dialog Box that appears, look at the bottom of the window to see if there is a security block present.  Click “Unblock” and then Apply.

Click Unblock to remove the security block

3. Open the file in PowerPoint 2010 and enjoy!

From what I can tell this affects only some PowerPoint 2010 users, and I would think that the bug will be fixed in a future update for PowerPoint 2010.  A special thanks to PresenterMedia member Jason N. for bringing this to our attention.

Download animated templates for PowerPoint 2010.

Office 2007 Service Pack 2

Tuesday, August 24th, 2010

Our animated templates for PowerPoint 2007  require that your Office 2007 install be updated with Microsoft’s Office 2007 Service Pack 2.  This service pack also fixes several bugs and stability issues with PowerPoint 2007 and other Office applications like Outlook and Word.  This is a free update from Microsoft and installs automatically if you are using Windows Update to keep your computer up to date.

Here is a quick way to check if you have the Office 2007 service Pack 2 installed in PowerPoint 2007.

Find PowerPoint Options at the bottom of the menu that appears when you click the Office Button in the upper right corner of your screen.  See screen shot below.

Options in PowerPoint 2007

Find PowerPoint 2007 Options by clicking on the Office Button

Under PowerPoint Options, Click on resources.  The exact version number of PowerPoint 2007 you are using will be listed on at the bottom of the window that appears.  See screen shot below.

PowerPoint 2007 version numbers

Finding the exact version of PowerPoint you are using.

In the version number if you see SP2 indicated, then you are currently have Office 2007 Service Pack 2 installed.  If SP2 does not appear, you should update your installation by clicking “Get Updates” at the top of this window.

Good Presenting!

Here is another article from our blog about updating PowerPoint 2007 to Service Pack 2.