PresenterMedia Frequently Asked Questions
Billing and Payment Questions
How to Questions
FREQUENTLY ASKED PRESENTER MEDIA ADD-IN QUESTIONS
Custom Text over Video Backgrounds FAQHow do I create a custom video? Waiting for videos to finish customizing? How many characters can I put in my video? Do the videos support special characters?
Are there limits to how much I can download?
No, we do not currently have any limit on the number of templates, animations and images that can be downloaded from PresenterMedia. You may download as much as you need. However, we reserve the right to limit excessive daily downloads. We currently define excessive daily downloads as more than 1000 items in a 24 hour period. We do this to prevent a few single users from slowing site performance for all other users.
Can I keep using the images and templates I've downloaded if my subscription expires?
Yes, since our images are royalty-free, you may continue to use any template, animation or clipart image you have downloaded during your subscription term even after your subscription has ended.
After I buy a subscription, are there any other fees or charges to download?
No, PresenterMedia is royalty-free. There are no additional fees, charges or royalties to pay to download and use our images in your projects. If you wish to resell or redistribute our images, there may be additional fees involved. See, 'Can I resell your images?', below.
Can I access and download content from Multiple computers?Your subscription entitles you to use our content from any computer (i.e. home and work computers), but does not allow you to share your login information or subscription with another individual. You can be logged in under two separate computers at the same time. If you try to log into a third computer your first attempt will be logged out and you will be asked if you want to continue.
Can you make me a custom template, animation, or image?
Unfortunately, we are currently unable to do projects for individual clients. However, most new images and templates created for PresenterMedia are based on the suggestions we receive from our subscribers. If your idea is something that could benefit many of our subscribers, there is a good chance we can make it and add it to the collection. Send us a suggestions here.
I've lost my password, can you help?
Yes, We have an automated password retrieval system here. It will email the password to the email we have on file for the account. If you need more assistance please contact our customer support here, or by phone at (605) 274-2424. Our customer support is available for 9:00am - 5:30pm Central Standard Time, Monday thru Friday.
My email address changed, can I change it?
Yes, you may change your email address and any of your contact information. by clicking on the "My Account"; at the top right of the page. You must be signed into the PresenterMedia site to see the "My Account" link.
Can I have a copy of my receipt?
Yes, you can access your Order History and view receipts by going to "My Account"; at the top right of the page (only visible when you are signed in to your account), and then to "Order History" on the next page. Click the 5 digit order number and you will be directed to the order's receipt.
Billing and Payment Questions
Will you automatically charge me again at the end of my subscription?
No, PresenterMedia will not automatically charge you again and no additional fees are due. At the end of your subscription, you will receive a notice that your subscription is expiring. It is completely up to you if you wish to renew, if you do nothing, your account will expire and no further action is required.
Do you offer discounts on multi-seat subscriptions?
Yes, we offer anywhere from 20% to a 50% discount on the purchase of more than one subscription. Please use our contact form to receive a custom quotation.
Do you offer a renewal discount for current subscribers?
Yes, our policy is to reward our customers for their continued patronage. Our renewal discount is currently 50% off our regular posted prices.
Can I pay with a Purchase Order?
We accept purchase orders for multi-seat licensing for governmental or educational facilities.
How am I allowed to use your templates, animations and images?
You may use PresenterMedia templates, animations and images in projects for yourself, your company or your clients. They may be used in presentations, websites, email, brochures, advertisements, posters, business cards, signs, electronic documents, printed documents.
Can I see your End User License Agreement?
Our End User License Agreement is available here.
Can I resell or distribute your images?
The short answer is no. Additional license fees are required for the rights to sell our images.
You can however, sell items that contain our imagery, provided that our images are not the reason people would purchase your project. For example, if you created a presentation, book, brochure, etc. on a specific topic (e.g. health care), and used our images as decorations, you could sell your final product without additional fees.
Please contact us with additional questions about licensing our images for resale or distribution.
Can I use your images in a project for a client?
Yes, you may include our images in projects you are hired to create. You cannot however share your subscription with your clients. If your clients wish to make modifications or change the imagery, they would need to purchase their own subscription.
If I use your templates, animations and images in a presentation, can I distribute or sell the presentation?
Yes, provided that the images, animations and images used in the presentation are not the reason someone would purchase your presentation (eg. creating a new template and then selling it is not allowed.) If our imagery is used as a decoration in your presentation, your final product may resold so long as you cite PresenterMedia as the contributor to the content used.
Can I use your animations and clipart on a website, blog, mobile app, software product, or printed document?
Yes, our images and animations are royalty-free and can be used on commercial web pages, blogs, mobile apps and software for sale, printed documents and books, and other commercial projects. There are no additional fees required for this use.
However, our images must be only used as decorations or illustrations in your project. They cannot be the reason someone would purchase your product or visit your website. You cannot transfer the license to use our images to another party. For example, you cannot provide a library of images in your project that your users could access. For items being sold, PresenterMedia must be cited as a contributor to the content which was used. Please contact us if you have further questions on our use terms.
What software can I use your animations in?
Our animations are available in multiple formats (GIF, Quicktime, and SWF) and will work in all PC and Mac versions of PowerPoint 97 and newer (97, 2001, 2003, 2004, 2007, 2008, 2010, 2011, 2013) as well as Keynote for Mac. Our animations can be viewed in web based e-mails (Hotmail, Gmail, Yahoo etc.) and are able to be included in webpages. You can import animated gifs into Adobe Flash, and Adobe Premiere.
Our animated PowerPoint templates will work in all versions of PowerPoint, version 2003 or newer. We recommend using PowerPoint 2010 or Mac PowerPoint 2011 to take advantage of the superior playback of video.
PowerPoint 2007 and older will not allow text or objects in front of a video background. In these cases, we have provided areas for text and other content.
For PowerPoint 2003(PC) and 2004(Mac) which utilize video, the video is provided as a linked file. This means that the templates comes with one or more external video files which must remain in the same directory as your finished presentation for the animation effect to work.
Our animated templates are also available for Keynote, simply download the Keynote version of the template.
Do the animations work in Prezi?
Yes, the animations and clipart on our site work great in Prezi. Here is a blog post about using our animations in Prezi.
Does PresenterMedia work on a Mac?
Yes, most certainly, our templates, animations, and clipart work great on a Mac running PowerPoint 2004, 2008 or 2011 as well as Keynote for Mac.
The animated templates for Mac are compatible specifically with Mac PowerPoint versions 2004, 2008 and 2011 and have their own links on each template's page.
Will your animations and clipart work on a website?
Yes, they will work wonderfully on a website. The animations are downloaded as .GIF files and the clipart can be downloaded as either a .PNG or .JPG. Simply insert them into your website like you do any other picture or image.
Does PresenterMedia work with Articulate Storyline?
Yes! Articulate Storyline is a strong program which our content can be added directly into. For additional information about using PresenterMedia content with Articulate Storyline, please see our blog here: Articulate Storyline
Is PresenterMedia Compatible with Articulate Studio 09?
Our animations are available as Flash downloads which are compatible with Articulate Studio '09, and our static templates create consistent, high quality backgrounds for the project. For additional information about how our content works with Studio '09, please see our blog here: Articulate Studio '09
Is PresenterMedia Compatible with Adobe Captivate?
Our content is able to be embedded into Captivate by using our Flash compatible file formats. For a brief demonstration of Captivate using our content, click here: Adobe Captivate
Is PresenterMedia Compatible with Microsoft Expression Encoder?
Yes! Our templates can be recorded quickly and easily using Microsoft's Encoder program, even the free version.
Is PresenterMedia Compatible with Techsmith Camtasia (Screen Capture Software)?
Our content works beautifully in Camtasia. You can screen capture the templates while in slideshow mode, add layers of our animations, videos and clip art within Camtasia to create a dynamic video.
Is PresenterMedia Compatible with Techsmith Jing (Free 5 minute Screen Capture Software)?
Jing is able to record up to a 5 minute presentation while it is in slideshow mode, and is compatible with our templates.
Can I print your images?
Yes, our still images print very well. We recommend downloading the highest resolution image available if you plan to print your project.
How do I download images?
We provide download links for all of our content. Simply click the download button and you will be prompted to save the template, animation, or image to your computer. Once you save the image, you can use it in the application of your choice.
In cases where you have created an custom animation or clipart, you will need to save the image to your computer. To do this, position you mouse over the image and right-click your mouse (Control-click on a Mac). From the menu that appears, choose Save Picture As or Save Image As to save the image to your computer.
How can I tell what version of PowerPoint I have?
There are two ways a template may be used. First of all, you may simply open up the template in PowerPoint and start adding your content to it. If you all ready have a presentation made, you may apply our template(theme) to it. In PowerPoint 2007 and later you would apply the theme from the template, in the Design tab. In older versions of PowerPoint, you would apply the design template, under the 'Format/Slide Design' menu.
To determine which version and year of PowerPoint you are using, you can read about it on our blog.
How do I use an animated template on both a PC and a Mac?
There are multiple ways to create and view a PowerPoint Template on both Mac and PC. The easiest is to have PowerPoint 2010 on the PC, and PowerPoint 2011 on the Mac. Download the free Quicktime player onto your PC. You can now download and view the Mac PowerPoint 2011 version of the templates in PowerPoint 2010. If you have PowerPoint 2007, you can download Flip4Mac ($29) onto the Mac, and be able to play the PowerPoint 2007 or 2010 presentations from the Mac normally. If you'd like to play a presentation on PowerPoint 2007 but need to create it on a Mac, download the 2007 version of the template, the media will not play on the Mac (PowerPoint 2008), but once you open the project on your PC (PowerPoint 2007) the presentation will behave normally. Here is more info about how to download from our blog.
Why won't the Animated Template play in PowerPoint 2007?
Our animated templates will work in PowerPoint 2007, if you are experiencing no animation using PowerPoint 2007 most likely you need to install an update to PowerPoint 2007. Microsoft released a update/patch called 'The 2007 Microsoft Office Suite Service Pack 3.'
This patch fixes various bugs and increases PowerPoint stability, it also updates 2007's ability to play embedded video from PowerPoint 2010. You can read about how to install this free update on our blog.
I have green splotches or streaks running through my animated template in PowerPoint 2007.
This is caused when you have an older version of Windows Media Player installed. For best playback of our animated templates we suggest running Windows Media Player 11 or newer. To update your player, run Windows Media Player and choose 'Check for Updates' under the Help menu.
Templates Won’t Open in PowerPoint 2010 (PowerPoint found a problem with content in...).
Some PowerPoint 2010 users may encounter an error message when opening presentation files downloaded from the Internet. PowerPoint 2010 gives the error 'PowerPoint found a problem with content'. This is due to a trust center setting in PowerPoint.
If you are getting this error when trying to open our templates with PowerPoint 2010, there is a quick and easy fix. View the complete fix tutorial on our blog.
Animated PowerPoint Templates won't play in Mac PowerPoint.
There are two possible reasons an animated template may not play in Mac PowerPoint. First of all, your PowerPoint may be missing a necessary update from Microsoft. First of all , be sure to 'Check For Updates' under the Help tab in PowerPoint and install any missing updates.
Second, you may have downloaded a PC version of the template. To remedy this, simply go back to the template's main page on our website and re-download the correct file based on which version of PowerPoint you are running.
PowerPoint Animations (Animated .GIFs) won't move in Mac PowerPoint 2008?
If you are having problems with our PowerPoint Animations (animated .GIFs) moving in Mac PowerPoint 2008, this is a bug in PowerPoint 2008. Microsoft has released an update for Mac PowerPoint 2008 which fixes this problem. To fix this problem you need to 'Check for Updates' under the Help tab in PowerPoint, and install any missing updates.
The animation doesn't show up when displayed through a projector.
On the projector display, you see a black box where the animation or video should be. This is caused by limitations in your laptops video card. This problem tends to affect older laptops. There are a few easy workarounds. Here is an article from our blog that addresses the problem.
The animations (.gifs) stop moving after I save my presentation.
For some reason PowerPoint can mistakenly compress the animated images which ends up removing the animation. This happens for only a select few PowerPoint users. If this should happen to you, here is information about how to set the image compression settings in PowerPoint, to force PowerPoint to not apply image compression.
I have additional questions, how do I contact PresenterMedia?
If you need more assistance please contact our customer support here, or by phone at (605) 274-2424. Our phone customer support is available from 9:00am - 5:30pm Central Standard Time, Monday thru Friday. We'll answer your questions just as quickly as we can.
FREQUENTLY ASKED PRESENTER MEDIA ADD-IN QUESTIONS
What is the PresenterMedia Addin?
The Add-in is a plugin for PowerPoint which gives our subscribers a fast way to download our content. Templates, clipart and animations can be downloaded directly inside of PowerPoint without having to first download them from the website.
Do I have to install the Add-in to use PresenterMedia??
No, the Add-in is available for your convenience. It is not required to use PresenterMedia. All our content is accessible directly from our website..
What version of PowerPoint do I need to use the Add-in??
Our Add-in currently is available for PowerPoint 2007, 2010, or 2013 on a PC running Windows XP or newer..
Do I need to be a subscriber to PresenterMedia to use the Add-in??
Yes, the Add-in is a free download available to PresenterMedia subscribers..
How do I uninstall the Add-in??
If you no longer wish to use the PresenterMedia add-in, you can remove it using the Add/Remove Software from your control panel. Here are the uninstall instructions.
What do I do if I receive this error message? PresenterMedia Add-in has fired an Exception?
If you receive this error message in our PowerPoint Add-in try clear your cookies, cache and website data. Here are the instructions.
Will there be a Mac version available?
The Windows versions of Office allow developers to build plugins for PowerPoint. Unfortunately the Mac versions of Office do not currently have the same developer tools available. But, Mac users can always access and download everything directly from our website. .
Custom Text over Video Help
How do I create a custom video?
Creating your own custom video is a simple as 1, 2, 3. View our tutorial on getting started with your custom video backgrounds here.
If you are waiting for your video to finish, don't worry, you don't need to wait on this page, you can continue to browse our library of content. Our computers will finish your video and deposit it to your"My Custom Media" page.
Each video background has a "Suggested Maximum Characters" amount listed under each Text Box. The ideal number of characters will be close to the suggested amount, but you can use more, up to twice the original character amount. Some effects may change depending on character length.
Our videos are designed to accomodate the Latin based languages at this time as well as German. We are currently working to allow additional special characters. Languages currently not supported include Chinese, Danish, Russian and Hebrew