PresenterMedia Frequently Asked Questions

Will you automatically charge me again at the end of my subscription?

No, PresenterMedia will not automatically charge you again and no additional fees are due. At the end of your subscription, you will receive a notice that your subscription is expiring. It is completely up to you if you wish to renew, if you do nothing, your account will expire and no further action is required.

Are there limits to how much I can download?

No, we do not currently have any limit on the number of templates, animations and images that can be downloaded from PresenterMedia. You may download as much as you want.

After I buy a subscription, are there any other fees or charges to download?

No, PresenterMedia is royalty-free. There are no additional fees, charges or royalties to pay to download and use our images in your projects. If you wish to resell or redistribute our images, there may be additional fees involved. See, 'Can I resell your images?', below.

Can I keep using the images and templates I've downloaded if my subscription expires?

Yes, since our images are royalty-free, you may continue to use any template, animation or clipart image you have downloaded during your subscription term even after your subscription has ended.

Can I use a Purchase Order?

For a single user license, we prefer that purchase order are not used. If you are a governmental, or education institution and would like to purchase multi-seat licenses, we do accept purchase orders.

Do you offer educational discounts?

Yes, we typically offer educational discounts. However, the discounts current available to everyone are greater than the set educational discounts.

Do you offer discounts on multi-seat subscriptions?

Yes, we offer anywhere from 20% to a 50% discount on the purchase of more than one subscription. Please use our contact form to receive a custom quotation.

Will your animations and clipart work on a website?

Yes, they will work wonderfully on a website. The animations are downloaded as .GIF files and the clipart can be downloaded as either a .PNG or .JPG. Simply insert them into your website like you do any other picture or image.

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I've lost my password, can you help?

Yes, We have an automated password retrieval system here. It will email the password to the email we have on file for the account. If you need more assistance please contact our customer support here, or by phone at (605) 274-2424. Our customer support is available for 9:00am - 5:30pm Central Standard Time, Monday thru Friday.

My email address changed, can I change it?

Yes, you may change your email address and any of your contact information. by clicking on the "My Account" at the top right of the page. You must be signed into the PresenterMedia site to see the "My Account" link.

Do you offer a renewal discount for current subscribers?

Yes, our policy is to reward our customers for their continued patronage. Our renewal discount is currently 50% off our regular posted prices.

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How am I allowed to use your templates, animations and images?

You may use PresenterMedia templates, animations and images in projects for yourself, your company or your clients. They may be used in presentations, websites, email, brochures, advertisements, posters, business cards, signs, electronic documents, printed documents.

You may not use the images to create templates, ecards, screensavers or other types of graphical items for the purpose of sale or redistribution. Please see our terms of use for complete details.

Can I resell or distribute your images?

The short answer is no. Additional license fees are required for the rights to sell our images.

You can however, sell items that contain our imagery, provided that our images are not the reason people would purchase your project. For example, if you created a presentation, book, brochure, etc. on a specific topic (eg. health care), and used our images as decorations, you could sell your final product without additional fees.

Please contact us with additional questions about licensing our images for resale or distribution.

Can I use your images in a project for a client?

Yes, you may include our images in projects you are hired to create. You cannot however share your subscription with your clients. If you clients with to make modifications or change the imagery, they would need to purchase their own subscription.

If I use your templates, animations and images in a presentation, can I distribute or sell the presentation?

Yes, provided that the images, animations and images used in the presentation are not the reason someone would purchase your presentation (eg. creating a new template and then selling it is not allowed.) If our imagery is used as a decoration in your presentation, your final product may resold without additional fees.

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What software can I use your animations in?

Our animations are provided in .gif format and will work in all PC and mac versions of PowerPoint 97 and newer (97, 2001, 2003, 2007, 2008). Our animations will also work with most email programs such as Microsoft Mail, Hotmail, gMail, YahooMail. You can import animated gifs into Adobe Flash, and Adobe Premiere. Our animations will also work with Keynote on a mac. Our animations can be included in webpages.

Our animated PowerPoint templates were created in PowerPoint 2010 and contain animated video backgrounds. We recommend using PowerPoint 2010 to take advantage of its superior playback of video. The animated templates will work in PowerPoint 2007 but you will be unable to place text over the video. In PowerPoint 2003, the video is replaced with an image, but other animated elements remain.

How do I download images?

We provide download links for all of our content. Simply click the download button and you will be prompted to save the template, animation, or image to your computer. Once you save the image, you can use it in the application of your choice.

In cases where you have created an custom animation or clipart, you will need to save the image to your computer. To do this, position you mouse over the image and right-click your mouse (Control-click on a Mac). From the menu that appears, choose Save Picture As or Save Image As to save the image to your computer.

How do I remove or change the 'Your Logo' area in the templates.

The logo place-holder in the templates can easily be removed or changed to your own logo. The logo area is part of the Slide Master. You will need to access the Slide Master view in order to change or remove the logo area. In PowerPoint, select the view tab and then choose View Slide Master. From here you will be able to modify the logo-placeholder. There is a tutorial here on our blog.

Why won't the Animated Template play in PowerPoint 2007?

Our animated templates will work in PowerPoint 2007, if you are experiencing no animation using PowerPoint 2007 most likely you need to install an update to PowerPoint 2007. Microsoft released a update/patch called 'The 2007 Microsoft Office Suite Service Pack 2.'

This patch fixes various bugs and increases PowerPoint stability, it also updates 2007's ability to play embedded video from PowerPoint 2010. You can read about how to install this free update on our blog.

Why isn't the animation moving in my presentation?

Our animations will play (move) when your presentation is in 'Slide Show' mode (F5). When you are editing your presentation, the animations will appear as still images.

How do I use a PowerPoint template?

There are two ways a template may be used. First of all, you may simply open up the template in PowerPoint and start adding your content to it. If you all ready have a presentation made, you may apply our template(theme) to it. In PowerPoint 2007 and later you would apply the theme from the template, in the Design tab. In older versions of PowerPoint, you would apply the design template, under the 'Format/Slide Design' menu.

Can I print your images?

Yes, our still images print very well. We recommend downloading the highest resolution image available if you plan to print your project.

Can you make me a custom template, animation, or image?

Yes, we are available to customize existing templates, animations and images to your needs. If you see an image that is close to what you need, we can change the color scheme or integrate your logo for a modest fee. We also can modify existing animations to your needs. Please contact our support and describe your project.

Unfortunately we cannot provide complete custom services, such as creating animations and templates from scratch, but we often create suggestions provided by our membership. If you have a suggestion, please let us know.

I have additional questions, how do I contact PresenterMedia?

If you need more assistance please contact our customer support via email here, or by phone at (605) 274-2424. Our phone customer support is available from 9:00am - 5:30pm Central Standard Time, Monday thru Friday. We'll answer your questions just as quickly as we can.

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PresenterMedia Frequently Asked Questions

Subscription Questions?

Subscriber Questions?

Terms of Use Questions?

Troubleshooting and How To Questions?