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Solve Windows 10 Template Download Issue

Posted on: Aug, 2015 By: Art Holden
Windows 10 Template Download Issue


So, you've downloaded one our latest templates and go to open it up in PowerPoint, but you are greeted with this message.


You have two choices and click the logical one, 'Repair.' Buuuttt, you are get another not so helpful message. Don't worry you didn't download a bad or corrupted template.


Don't worry we have the solution to solve the template download issue. First, open up PowerPoint and go to File>Options.


Find the 'Trust Center' option at the bottom of the selection menu on the left hand side. Once you are in that menu, click 'Trust Center Settings...'.


Again look to the Left side menu and click on 'Protected View.' You will want to make sure that 'Enable Protected View for files originating from the Internet' is not checked.


That's it. 'Ok' out of all windows and open the PowerPoint again. We are not quite sure why this happened in the upgrade but there is a word of caution; this setting will allow any PowerPoint to open that is downloaded. Always make sure you are downloading from a trusted site like PresenterMedia.com.

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By: Art Holden
Art Holden has been involved in presentation and animation graphic content since 1990. He had the pleasure of creating one of the very first animation websites on the internet, Animation Factory. For 13 years he managed and created media for Animation Factory. He is now a part-owner and an employee working full time at PresenterMedia. His hobbies outside of work revolve around being involved in the bicycling community in Sioux Falls, SD. He never misses an opportunity to get on his bike and enjoy a ride.

Blog Comments (Sign In to Comment):

Sep 27, 2021 -
So the problem I have is my company won't allow me to change these settings. Are you working on a fix overall for this issue? I love Presenter Media templates and at this point I cannot use them.
Sep 27, 2021 -
Hi Susan, sorry to hear your company won't let you change this option. What version of PowerPoint are you using?
Sep 27, 2021 -
We use office 365 so the latest version of ppt.
Sep 27, 2021 -
So I figured out a work around. I was trying to open from my download folder and got the errors described in your article. Once I moved the file from my download folder into a file where I keep all my templates it allowed me to open it up.
Sep 29, 2021 -
Susan, that's great to hear! Good problem-solving skills :) I wouldn't have guessed it was because of being in the downloads folder. I will have to file that away in memory.

Your presentations are going to be amazing!

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