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Occasionally, we have members contact us about an issue where downloading our content is being blocked or they are unable to log into our site. To optimize peak performance on our site you may need to clear your cache or delete your cookies. If you are experiencing difficulties with our add-in or download issues our site, then it may be an issue with your internet connection or clearing cookies and temp files. If you receive this error message in our PowerPoint add-in try clear your cookies, cache and website data.
It is a very simple process and below is how to find this information in Internet Explorer.
After managing your cookies and site data you can log back into PowerPoint and Presenter Media.